If you’re one of those highly empathetic people who tend to cry at sad movies (and, if you are, you really need to stock up on handkerchiefs before you see War Horse) then you may have been shedding tears for some of your favorite credit card companies. If so, you can dry your eyes. The parent companies of Chase and Citi may have published less than impressive fourth-quarter results recently, but it’s not their card divisions that are causing the problems. They’re doing just fine.

Credit card companies flourishing

Take the Chase card division as an example. According to a Jan. 13 press release from JP Morgan Chase, it issued new credit cards to 8.5 million people in 2011. Meanwhile, its charge-offs (when uncollectible debt is written off the books, and passed on to collection agencies and the like) were just 3.27 percent in the fourth quarter of last year, down from 5.73 percent in 2010, and its delinquency rate (when customers are 30 days or more behind with payments) was 2.32 percent compared with 3.23 percent the previous year.

Those may be pretty good figures, but they don’t mean that executives at Chase and elsewhere have room for complacency. By some measures, business is down. However, look on the bright side: it’s card issuers’ responses to the troubling aspects of their results that are creating some good news for consumers like you.

Credit card interest rates down, offers up

In particular, card issuers would love their customers to get back into the habit of carrying forward balances. That may explain at least in part why credit card interest rates have begun edging down. At the time of writing, IndexCreditCards.com’s rate monitor puts the average for all sorts of cards at 16.65 percent, which is still high, but a little lower than it has been recently.

At the same time, many card issuers are mailing out many more credit card offers than they have in recent years. Chase says its non-interest expenses shot up by 8 percent ($158 million) from the previous year in the division that manages cards, and attributed much of that to increased marketing costs.

Rewards credit cards boost cash back bonuses

It’s not just in terms of the number of solicitations mailed that card issuers are making big efforts. The quality of each credit card offer is also tending to improve.

In particular, the number of enhancements to rewards credit cards‘ programs in recent months has been remarkable, as the most casual trawl through the IndexCreditCards.com news blog would reveal. At the same time, sign-up bonuses, which provide a one-off cash gift for new cardholders, are also in evidence. The Chase Freedom Visa Card and the Citi Dividend Platinum Select Visa Card are two current examples, both offering $200 cash back after first use of the card.

If you have good credit, you’re in the enviable position of being in the target market for credit card companies that are very keen to have your business. So now’s the time to dry your eyes, and seek out the best deals you possibly can.

Balance transfer credit cards: two caveats

Before you get too excited about that weight being lifted from your shoulders, you need to heed three warnings:

1. As with most credit, you can’t always get it if you really, really need it. Credit card companies aren’t crazy (mostly), and they won’t lend to you if they think you are already in financial trouble. The stronger your credit report, the better your chances of approval for the card you want.
2. Don’t see balance transfer credit cards as additional lines of credit. It’s a classic mistake to transfer a balance and then run up others on the cards you zeroed. Instead, use the vacation from interest payments to more quickly pay down as much debt as you can, including that on the new card.
3. Most of these cards charge a one-off fee (often 3 percent) on the amount you transfer. That’s usually added to your new balance, and it’s rarely enough to undermine the economics of the deal, but unless you choose one of the fee-free offers described below, you ought to build it into your calculations. Use one of IndexCreditCard.com’s credit card calculators to model your savings and plan how you’re going to pay down your balance.

Balance transfer credit cards without the balance transfer fee

Sometimes, credit card companies run special promotions during which they waive balance transfer fees. They’re not always available, but you should invariably check for them before you apply for one of these credit cards. Right now, there are at least two such offers, and both are time-limited.

Discover has signaled that its offer is likely to expire on Jan. 31, so don’t delay if you’re considering making an application. Here are some of the headline points for this offer, which is on the Discover More Card:

• No balance transfer fee, annual fee or rewards redemption fees.
• Introductory period of 12 months during which there’s a zero-percent APR on both balance transfers and purchases.
• Discover’s usual rewards program, with cash back that can be earned based on eligible purchase categories.

Of course, before you make any credit card application, you should comparison shop online. If you were to do so at the time of writing, you’d find that Chase is offering a similar deal on its Slate from Chase card. There are no balance transfer or annual fees, and the introductory 0-percent APR lasts for 12 months if you have excellent credit, or six months if you have average credit.

Again, this offer is flagged as being available only for a limited time. So if you’re looking for a holiday hangover cure, you’d better act now.

Credit card use “surges”

The Post’s piece cited support from two sources for its contention. First is — appropriately enough — First Data, a research company that tracks how consumers make payments. It found that, compared with the same period in 2010, credit card purchases increased by 7 percent in November, and then “surged” again in the first part of December. And it went on to quote Ed Ferrell, director of the Consumer Reports national research center:

If past behavior is any predictor, the closer you get to Dec. 25 the more likely you’re running into that store and buying whatever you can. Plastic really starts flying more.

The second source was an earlier study by Consumer Reports itself. This found that, although the number of consumers who said they were planning to use credit cards over the holiday season remained steady compared with last year, the amount they intended to charge to those cards had increased by 6 percent. On average, respondents thought they’d add $756 to their card balances this year.

Credit card debt remains an unknown

Of course, a large proportion of those using plastic are likely to pay down their balances in full when their next monthly statement falls due. But some won’t, and it’s the number of those that credit card companies and other industry observers will be watching carefully.

Stand by for close scrutiny of data from many private and public bodies as they report over the coming weeks, and especially of the Federal Reserve’s figures for total credit card debt, which are due to be released in early January for November’s balances, and early February for December’s.

Credit card debt and consumer confidence

Two questions many people are likely to ask themselves when they come to decide how much they should reduce their holiday card balances are:

1. How secure do I feel in my job?
2. How confident am I in my financial prospects?

The answers to both these may be more cheerful now than they have been recently. Everyone knows that the unemployment rate has at last begun to fall, and the optimism that comes with this was reflected in The Conference Board Consumer Confidence Index, which was published Dec. 27. Lynn Franco, director of the Board’s consumer research center, observed in a statement that day:

Looking ahead, consumers are more optimistic that business conditions, employment prospects, and their financial situations will continue to get better. While consumers are ending the year in a somewhat more upbeat mood, it is too soon to tell if this is a rebound from earlier declines or a sustainable shift in attitudes.

Credit card interest rates a factor

People who are considering carrying forward balances for the first time since the credit crunch should bear in mind one factor beyond their immediate prospects: the credit card interest rates they pay may be higher than they used to be. Right now, the IndexCreditCards.com rate monitor puts the average for all cards at 16.71 percent, while those for rewards credit cards average 17.58 percent.

It’s that higher rate that lies behind a piece of advice that’s oft-repeated here: charge to rewards credit cards only those purchases that you can clear at the end of the current billing cycle. Everything else should go on low interest credit cards.

“How much interest will I pay?”

Of course, even relatively high rates are unlikely to prove a serious problem for those thinking of paying down their holiday spending over two or three months. But anyone planning to carry credit card debt over the long term should probably take the costs of doing so seriously. So, if you’re in that position, why not check out this site’s credit card calculators, which can answer a range of questions, including “How much interest will I pay?“

Credit card giving boosted by Capital One

‘Tis the season for charitable giving, so first up is Capital One, which recently reminded its customers of its donations website, www.capitalone.com/give. Generally, credit card companies deduct interchange fees from charitable donations, which means that up to 5 percent of any gift made using plastic goes into issuers’ coffers. But for those using this site, Capital One waives its fees, and 100 percent of your donation reaches the good cause of your choice.

You can search the site’s 1.2 million-strong database for the charity of your choice by name, type of cause or zip code, and you can also redeem points from Capital One rewards cards to make your donation. As Katya Andresen, the chief strategy officer at Network for Good, remarked in a press release:

While offline giving has declined through the economic downturn, online giving is on the rise and people are looking for easy, convenient and cost-effective ways to be generous. The Giving Site is a great tool for consumers and we are thrilled that Capital One is getting extra money to charities at a time when every penny counts.

Too busy to shop? American Express takes it on for you

If you’re lucky enough to have an American Express Platinum Card, your holiday shopping just got a whole lot easier. That’s because the concierge service that comes with that particular card is offering to do all the legwork for you.

All you have to do is send a list of the gifts you require, and the concierge team will research your options, find you the best price, buy what you want on your card, and then make sure the items are delivered in time for Christmas.

Store credit cards in decline

The amount people spent on “private-label” (store and similarly branded) credit cards plummeted by 14.4 percent to $183 billion in 2010, according to a study conducted by Packaged Facts and reported in Marketing Daily on Nov. 30.

Meanwhile the “receivables” (the total credit card debt outstanding) on private-label plastic fell even further, down 18 percent during last year. Much of this may be down to credit card companies “charging off” debt (writing it off their books and passing it on to collection agencies), though the dollar volume spent on this sort of card was also down.

This may well be a good thing. Although private-label plastic often comes with tempting discounts and exclusive offers, mainstream credit card interest rates tend to be lower than those for store cards, and the latter are frequently an expensive form of credit card debt.

It’s generally better to use low interest credit cards — rather than store cards or rewards credit cards — for purchases that you won’t be paying down quickly.

Record-breaking online holiday shopping

ComScore, a research company specializing in the digital world, is tracking online holiday spending. And 2011 is proving to be a bumper year. Between Nov. 1 and Dec. 4, online spending reached $19.57 billion, 15 percent up on the same period in 2010. On Cyber Monday (Nov. 28) alone, it reached over $1.25 billion, 22 percent more than that day last year.

This is almost certainly good news for credit card companies. More and more people are recognizing the superior statutory protections offered to consumers by credit cards — as opposed to debit, gift and prepaid cards — and these can be especially valuable online. So the more people shop on the web, the more the turnover of card issuers is likely to rise.

Top credit card complaints

The CFPB broke down complaints into 33 categories (including one called “other”), so it gives us a chance to see the things about credit card companies that bother people most. Perhaps surprisingly, only three of these each made up over 10 percent of the total:

1. Billing disputes: 13.4 percent
2. Credit card rates: 11.0 percent
3. Identity theft/fraud/embezzlement: 10.8 percent

The fourth largest category was that “other” one, and no other (other than “other”) accounted for more than 4.4 percent of all complaints. One interesting observation is the low levels at which the three fee-related categories (late fee, overlimit fee and other fee) appear. When you add them all together, they make up less than 8 percent of all complaints. Before the Credit Card Act was implemented, you might have expected the ultra-high penalty fees that issuers used to charge to have topped the list.

Credit card interest rates

At first sight, consumers’ beefs with credit card rates seem strange. We all know what rates we have to pay on our cards, so what’s the problem? Unfortunately, the CFPB doesn’t provide an answer, but it may be that penalty rates are the issue. These can be triggered by late payments, and often result in a doubling of the APR that a consumer is used to paying. You can see someone being outraged if such a hike were to be imposed (and one usually would be) after they’d provided their credit card issuer with a perfectly reasonable and innocent explanation for a one-off slip.

Of course, credit card interest rates could easily become an increasingly common cause of complaint in the future. Most credit cards today have variable rates, and when these eventually begin to climb–and some believe they might do so steeply once the economy gets fully back on its feet–then many who carry forward significant balances could well find themselves suffering real pain.

Balance transfer credit cards

It was encouraging to see that only 83 complaints (1.7 percent of the total) were received concerning balance transfer credit cards or balance transfer fees. Many see these as important tools that can help them head off financial problems before they get too serious, so it’s important they work well.

However, you have to recognize the limitations of the data. If only 83 balance transfer credit cards were to have been issued during the period the figures covered (an incredibly unlikely scenario) then that would mean that every one of them was a cause of complaint. The thing is, we don’t know how many were issued, so we can’t make more than intelligent guesses about how well they’re performing for cardholders.

There is another weakness in the CFPB report: it provides only a snapshot of the period covered. Of course, that’s inevitable for the first data from any tracking study. What will be even more interesting in the future is to watch trends develop. The CFPB, the credit card companies, and you as a cardholder should then be able to identify problem areas of the business as they emerge, and address them. So, for example, you might one day see that complaints concerning cash advance fees have suddenly jumped (they account for only 0.3 percent in the current report), and that might prompt you to check whether your issuers have bumped up their fees recently and, if so, consider switching to a different card.

A truly free market can only exist when all parties have access to full, accurate and timely information. Anything that improves the flow of knowledge, even imperfectly, should surely be welcomed. The CFPB is surely a step in the right direction.

Online shopping

How many will venture out and how many will head for their home computers may well depend on the weather and the crowds. Extrapolating from the NRF survey sample, about 74 million are certain to visit stores, while another 77 million say they plan to wait and see how cold it is and how mobbed the malls are.

One thing seems certain, at least according to new research published by comScore on Nov. 23: it’s going to be a bumper year for online sales. Just during the first 20 days of November, retail e-commerce sales reached $9.67 billion, 14 percent up on the $8.47 billion spent during the same period last year. comScore now forecasts that such purchases for the whole 2011 holiday season will top $37.6 billion, 15 percent up on 2010’s equivalent number.

Credit cards and online shopping

Presumably, a large chunk of that will be spent using credit cards. There are at least four reasons why anyone with self-discipline, sound finances and cards (particularly rewards credit cards) should think twice before paying for online purchases any other way:

1. Credit cards provide better statutory protections against fraud and shoddy or wrongly described goods than any other payment method.
2. Many rewards credit cards are currently offering exceptional deals both on the cash and points you can earn and on redemptions.
3. You get an interest-free “loan” between the date you make a purchase and the date you have to settle your next card statement.
4. Many credit cards have built-in protections that can extend warranties and boost your right to return unwanted goods.

Credit card debt and temptation

Of course, those who can’t resist tempting bargains may be better off sticking to debit cards, checks and cash. Writing in the Detroit Free Press on Nov. 24, Susan Torpor gave a sobering example of how those extra impulse purchases can add up–and how they can affect your credit card debt.

Suppose, she suggested, that you charge an extra $25 a day in impulse purchases to your credit cards between Thanksgiving and New Year’s Eve. If you only make minimum payments on the $950 you run up, it should, she calculates, take you six years to clear the debt. And, if your credit card rates average 15 percent (lucky you!), you’re likely to pay $501 in interest charges for the privilege.

No wonder credit card companies are so keen to tempt you with promotions and enhanced rewards this holiday. They want your money.

Credit card debt problems contained…

Two authoritative reports on card debt have been published in the last week, and both contained their share of cheerful reading. The first, from Fitch Ratings, show that “charge-off rates” (when credit card companies write off debts as noncollectable and pass them on to collection agencies) remain very low. In the third quarter, they averaged, for the top-seven card issuers, 4.53 percent which was down 363 basis points (bps) year over year. The other report, from TransUnion, showed that the number of delinquencies (when cardholders fall 90 days or more behind on their accounts) remains “near record low levels.”

…for now

However, both reports also contained somewhat muted warnings that there could be clouds on the horizon for consumers and credit card companies alike. TransUnion reported that the third quarter saw the first rise in delinquency rates for two years. And, of course, many delinquencies turn into charge-offs, so it’s no surprise that Fitch says: “…higher provision expenses [are] expected for 2012.” In other words, card issuers should set aside more money to cover bad debt next year.

Now, it’s true that neither of the reports is predicting serious problems anytime soon. But they contain enough worrying data to cause this blogger some issues.

Credit card offers going subprime

Perhaps the most worrying of all was a remark contained in TransUnion’s press release. Ezra Becker, who’s the company’s vice president of research and consulting in its financial services business unit, said:

We find card delinquency being driven by a number of factors. One such driver is the changing risk profile of consumers opening new credit card accounts. In the face of competition for prime consumers and the clear deleveraging efforts of those consumers, lenders have been gradually shifting their focus to the sub-prime market.

Yep, between July and September of this year, more than a quarter (25.2 percent) of all new cards issued went to subprime borrowers, according to TransUnion’s data. And that just a few short years after an almighty credit crunch created by lending irresponsibly to the subprime.

Credit card interest rates another problem

But it’s not just subprime borrowers who pose a threat. Dan Geller, an executive vice president with Market Rates Insight Inc., told PaymentsSource on Nov. 15:

Issuers are taking a bigger risk than in the past by stepping up promotions and tempting consumers with deals to spend more on their credit cards as we head into the holiday season with the hope that higher spending will lead to balance carry-over.

So issuers are using special credit card offers to tempt the prime and the subprime to take on debt. You can see why. Credit card interest rates are currently unusually high (16.75 percent APR, at the time of writing, according to IndexCreditCards.com), so having customers carry forward balances would boost interest income, one of the card sector’s most significant revenue streams.

Credit card debt to rise?

The latest Federal Reserve data on consumer credit suggest that, in September, revolving credit (which is nearly all credit card debt) fell by 1 percent. However, not everyone is convinced that the Fed’s figures accurately reflect reality. One who may wonder about that is Robert A. Dye, chief economist at Comerica. In a Nov. 15 email, he wrote:

Undaunted by flat-lined incomes, shoppers forged ahead in October driving retail sales up by 0.5 percent, after a strong 1.1 percent gain in September. The income constraint means that households are willing to add debt or reduce their saving rate in order to keep spending more. We saw both mechanisms in play in September and may well see the same when the October income and consumer credit data are published.

So what do you think? Have we learned our collective lesson? Or are we circling back to set off again on that long and painful path?

Credit card companies and sign-up bonuses

As you probably know by now, credit card companies are currently locked in a desperate battle to win market share. This largely explains the recent rush of enhancements to rewards credit cards. And it may also be behind sign-up bonuses, which card issuers pay on some products simply to say thank you for becoming a new customer and for spending a certain amount on your new plastic.

Right now, at least two cash back credit cards are offering a whopping $200 in sign-up bonuses, and that’s in addition to the usual rewards (up to 5 percent cash back) you would normally receive. But, before we explore those cards, here are two caveats:

1. You’re likely to need excellent credit in order to qualify for either, so don’t bother reading further if you’ve had financial problems recently. It’ll probably only make you feel worse.
2. Deals like these are seductive. Don’t apply if you already have significant credit card debt, or if you’re one of those people who can’t resist temptation when it comes to spending.

Cash back credit cards from Chase

The first of today’s cash back credit cards to offer a $200 sign-up bonus is the Chase Freedom® Visa card. To get the bonus, you have to spend at least $500 within the first three months that you have it, which may not be a problem, given the time of year.

Chase pays 5-percent cash back but only for purchases (capped at $1,500 a quarter) made within revolving categories that change every three months. So, for example, during the current (October-December) quarter, that 5 percent is paid on purchases made in restaurants, department stores and movie theaters, as well as on charitable donations. Generally speaking, you get 1 percent on everything else, though you can get up to 10 percent if you shop at certain retailers through Chase’s online portal.

There’s no annual fee on this card, but interest rates, which are variable, are currently 15.99 percent to 22.99 percent annual percentage rate (APR), depending on your creditworthiness. That isn’t uncompetitive, but it’s hardly generous either. It might be best to charge to this one only purchases that you know you can pay down quickly, and to use low interest credit cards for everything else.

Cash back credit cards from Citi

The second card (only alphabetically) is the Citi® Dividend World MasterCard®. The sign-up bonus deal is precisely the same as Chase’s: $200 back if you spend $500 during the first three months after your account is opened.

And its rewards are very similar too. Its bonus categories also pay 5 percent (1 percent on everything else), and change each quarter. Citi’s choice of categories for the current quarter seems even more seasonally appropriate than Chase’s:

1. Department stores
2. Clothing stores
3. Electronics stores
4. Toy stores

Citi caps the rewards you can earn in any one calendar year at $300, but makes an exception for purchases made through the Citi Bonus Cash Center, where they’re unlimited. Like the Chase card, Citi’s card has no annual fee, and, interestingly enough, both Chase and Citi charge precisely the same credit card rates on these two near-identical products. So the same suggestion applies about not using it for purchases that you can’t pay down quickly.

The fact these two credit cards are so similar may relieve you of one holiday headache: choosing which to apply for. Just toss a coin. Heads you win, tails you win.

This content is not provided or commissioned by any company mentioned in this post. Opinions expressed here are author’s alone and have not been reviewed, approved or otherwise endorsed by any such company. This site is compensated by companies referenced in the blog posts through advertising, affiliate programs or otherwise.

Credit card debt paid down more slowly

Of course, everyone knows that making only minimum payments is a very slow, and, with credit card rates the way they are, a very expensive way of paying down plastic. But, with so many other more immediate demands on household income, it’s understandable that many cardholders choose to take this route, often while promising themselves that they’ll pay off more next month.

New research published in the Journal of Marketing Research suggests that, just by showing the minimum payment required on monthly statements, credit card companies are actually encouraging people to pay down their debt more slowly.

The study, conducted by the Boston College Carroll School of Marketing in conjunction with three English universities, found that for many consumers “including the minimum required payment information on their account statements can reduce the amount they pay each month by as much as 24 percent – about $120 less on a $2,000 balance.”

Linda Salisbury, a Boston College assistant professor, says, “The mere presence of minimum payment information acts like an anchor on borrowers’ repayments, pulling them downward.”

Credit card companies not to blame

Credit card companies have little choice but to show minimum payments. Salisbury explains that “this presents a tricky balancing act for lenders: removing the minimum required payment may increase repayments overall, but it would also put lenders at greater risk of increasing default levels.”

You can see her point. It’s the reason so few restaurants invite diners to pay what they think a meal is worth, and why those that have tried the experiment have tended to pull down their shutters so quickly. Plenty will pay more than necessary to keep the restaurateur in business, but plenty of others will pay way too little. If card issuers effectively made the repayment of credit card debt voluntary, an awful lot of people might not put their hands up.

How much interest will I pay? I don’t care!

The Credit CARD Act of 2009 obliged credit card companies to show on monthly statements the potential cost of interest over the long term, along with different payment scenarios. You might think that giving consumers this additional information would empower them to make smarter choices. But no. Sadly, and surprisingly, the Boston College study found, “Disclosing future interest costs significantly increased the likelihood a cardholder would pay only the minimum required.”

Rewards credit cards bad?

That’s better. Anyway, the overall thrust of McNeal’s blog was that she was (on balance and with caveats) against rewards credit cards in general and travel rewards cards in particular. And she gave three reasons why:

1. Having had so much credit card debt before, she was determined to avoid it again. And using plastic for most purchases, rather than just exceptional ones as she does now, would mean that she’d have to micro-manage her cards so as to be sure she retained control.
2. Most travel rewards cards come with fees, and McNeal objects to those “on principle.”
3. Credit card interest rates on rewards plastic tend to be higher than those on non-rewards cards.

All of those are good points. If you’re going to use your rewards credit cards for most of your purchases, you really need to keep on top of managing your payments and expenditure. Everyone hates annual fees. And, on average, credit card interest rates are higher for rewards cards than others.

Rewards credit cards good?

However, only some people need to be concerned about McNeal’s points. Many have no difficulty in successfully managing their spending and payments. Quite a few are happy to pay a fee because they find the rewards they earn significantly outweigh it. And, as this blog regularly advises, rewards cards should ideally be used only for those transactions that are going to be cleared at the end of the then-current billing cycle; anything else should be charged to low interest credit cards.

You have to admire McNeal, and her counsel is spot-on for those, like her, who have a tendency to get carried away with their plastic. But, luckily, most of us aren’t in that position. For us, following such advice is about as sensible as asking a recovering alcoholic to recommend a good wine.

Finding the best travel credit card

Earlier this month, Rachel Koning Beals wrote a good piece on travel rewards cards for Business Insider. Beals is clearly an informed and insightful writer, not least because she referenced IndexCreditCards.com in her article. But enough mutual backscratching. The important thing is that she mentioned a key (perhaps the key) rule abut selecting travel rewards cards:

But long before consumers pack their flip-flops and board the dog, they should review the terms, fees, and interest rates attached to travel credit cards (and all cards with rewards programs), which can vary greatly.

Recently, this news blog reported that, despite growing customer satisfaction with card rewards in general, travel rewards continued to cause resentment. In particular many consumers reported problems with blackout dates and difficulties making last-minute bookings.

So take care when choosing your rewards cards. Find one that suits your lifestyle by comparing the best credit card deals, and then read the small print. It’s worth the effort in the long run.