Don’t shed a tear for credit card companies. No matter what the headlines say about their parent entities, they’re mostly doing just fine…and eager to earn your business.

If you’re one of those highly empathetic people who tend to cry at sad movies (and, if you are, you really need to stock up on handkerchiefs before you see War Horse) then you may have been shedding tears for some of your favorite credit card companies. If so, you can dry your eyes. The parent companies of Chase and Citi may have published less than impressive fourth-quarter results recently, but it’s not their card divisions that are causing the problems. They’re doing just fine.

Credit card companies flourishing

Take the Chase card division as an example. According to a Jan. 13 press release from JP Morgan Chase, it issued new credit cards to 8.5 million people in 2011. Meanwhile, its charge-offs (when uncollectible debt is written off the books, and passed on to collection agencies and the like) were just 3.27 percent in the fourth quarter of last year, down from 5.73 percent in 2010, and its delinquency rate (when customers are 30 days or more behind with payments) was 2.32 percent compared with 3.23 percent the previous year.

Those may be pretty good figures, but they don’t mean that executives at Chase and elsewhere have room for complacency. By some measures, business is down. However, look on the bright side: it’s card issuers’ responses to the troubling aspects of their results that are creating some good news for consumers like you.

Credit card interest rates down, offers up

In particular, card issuers would love their customers to get back into the habit of carrying forward balances. That may explain at least in part why credit card interest rates have begun edging down. At the time of writing, IndexCreditCards.com’s rate monitor puts the average for all sorts of cards at 16.65 percent, which is still high, but a little lower than it has been recently.

At the same time, many card issuers are mailing out many more credit card offers than they have in recent years. Chase says its non-interest expenses shot up by 8 percent ($158 million) from the previous year in the division that manages cards, and attributed much of that to increased marketing costs.

Rewards credit cards boost cash back bonuses

It’s not just in terms of the number of solicitations mailed that card issuers are making big efforts. The quality of each credit card offer is also tending to improve.

In particular, the number of enhancements to rewards credit cards‘ programs in recent months has been remarkable, as the most casual trawl through the IndexCreditCards.com news blog would reveal. At the same time, sign-up bonuses, which provide a one-off cash gift for new cardholders, are also in evidence. The Chase Freedom Visa Card and the Citi Dividend Platinum Select Visa Card are two current examples, both offering $200 cash back after first use of the card.

If you have good credit, you’re in the enviable position of being in the target market for credit card companies that are very keen to have your business. So now’s the time to dry your eyes, and seek out the best deals you possibly can.

In the run-up to the 2011 holidays, many credit card companies ran special promotions and/or enhanced their rewards programs. That was understandable. Card issuers are strenuously competing both to attract new customers and to encourage existing ones to use their plastic as much as possible, and the holiday season must be their biggest opportunity to do those things.

So you might have expected the flow of promotions and enhancements to dry up at the start of the new year. But you’d have been wrong. Just days ago, the IndexCreditCards.com news blog reported a Citi initiative that allows its customers to pool rewards points using Facebook. Today, it’s a Chase announcement that we’re covering.

Rewards credit cards from Chase get better

On Jan. 5, Chase unveiled its new partnership with Southwest Airlines, which is the nation’s biggest carrier when judged by the number of originating domestic passengers boarded. This allows holders of three of its rewards credit cards to transfer points from the Chase Ultimate Rewards website to the Southwest Airlines Rapid Rewards program. There are no caps on the number of points you can transfer, and each Chase point is worth one Rapid Rewards point, so the value of rewards is maintained.

The three rewards credit cards affected by the announcement are Chase Sapphire Preferred, Ink Plus and Ink Bold. In a press release, Chase identified a number of benefits offered by Southwest, including these four:

1. 3,400 daily flights connecting 72 cities in 37 states (73 cities in 38 states starting next month)
2. Flexible fares
3. First or second checked bag free, subject to weight and size
4. In-flight wi-fi

Meanwhile, Chase says that its Ultimate Rewards program features:

• No earnings caps
• No blackout dates
• No expiration on points earned

Small business credit cards

The Chase Ink brand comprises a range of small business credit cards. The two products involved in this new partnership (Ink Plus and Ink Bold) provide 20 percent off travel costs, but only when redeemed on Ultimate Rewards. The discount applies to bookings for airfares, hotels, car rentals and cruises. Holders can also enjoy airport lounge access.

Chase Sapphire Preferred is a consumer credit card, and holders can earn two points for each dollar they spend on travel and dining. One particularly attractive feature for those who regularly spend time overseas: the card charges no foreign transaction fees.

How’s your post-holiday financial hangover? Let’s hope you don’t have one at all, but, if you do and your credit score’s healthy, you might well be thinking of exploring balance transfer credit cards. Many of these offer a break of 6, 12, 15 or even 18 months from high credit card interest rates through 0-percent APR introductory periods on the amount you transfer.

Balance transfer credit cards: two caveats

Before you get too excited about that weight being lifted from your shoulders, you need to heed three warnings:

1. As with most credit, you can’t always get it if you really, really need it. Credit card companies aren’t crazy (mostly), and they won’t lend to you if they think you are already in financial trouble. The stronger your credit report, the better your chances of approval for the card you want.
2. Don’t see balance transfer credit cards as additional lines of credit. It’s a classic mistake to transfer a balance and then run up others on the cards you zeroed. Instead, use the vacation from interest payments to more quickly pay down as much debt as you can, including that on the new card.
3. Most of these cards charge a one-off fee (often 3 percent) on the amount you transfer. That’s usually added to your new balance, and it’s rarely enough to undermine the economics of the deal, but unless you choose one of the fee-free offers described below, you ought to build it into your calculations. Use one of IndexCreditCard.com’s credit card calculators to model your savings and plan how you’re going to pay down your balance.

Balance transfer credit cards without the balance transfer fee

Sometimes, credit card companies run special promotions during which they waive balance transfer fees. They’re not always available, but you should invariably check for them before you apply for one of these credit cards. Right now, there are at least two such offers, and both are time-limited.

Discover has signaled that its offer is likely to expire on Jan. 31, so don’t delay if you’re considering making an application. Here are some of the headline points for this offer, which is on the Discover More Card:

• No balance transfer fee, annual fee or rewards redemption fees.
• Introductory period of 12 months during which there’s a zero-percent APR on both balance transfers and purchases.
• Discover’s usual rewards program, with cash back that can be earned based on eligible purchase categories.

Of course, before you make any credit card application, you should comparison shop online. If you were to do so at the time of writing, you’d find that Chase is offering a similar deal on its Slate from Chase card. There are no balance transfer or annual fees, and the introductory 0-percent APR lasts for 12 months if you have excellent credit, or six months if you have average credit.

Again, this offer is flagged as being available only for a limited time. So if you’re looking for a holiday hangover cure, you’d better act now.

On Jan. 3, Citi unveiled a new program, the first of its kind, that’s designed to allow those with the bank’s rewards credit cards to pool their points through Facebook. The innovation allows groups of Facebook friends to agree a goal, and then contribute Citi ThankYou rewards points that can be redeemed to achieve it.

Rewards credit cards making a difference

The most obvious use for this is probably charitable giving. You can imagine like-minded friends choosing to support their favorite causes, both over a period, and during times of domestic or foreign disaster.

However, Citi says that it offers “millions” of rewards, including travel and electronics. So you could see a band of your pals using the app for organizing a vacation or weekend break together, buying a wedding, graduation, retirement or anniversary gift for a mutual friend or relation, or just getting something you all could use together. You can show what they’d like to receive on their personal ThankYou Wishlist, which could be really useful for wedding, Christmas and birthday gifts.

To celebrate the launch of its innovation, Citi is giving away up to 10 million rewards points between now and 11:59 p.m. on Feb. 3, 2012. If you’re one of the first 4,000 ThankYou members to link the app to your personal Facebook page, you stand to receive 2,500 bonus points.

The mechanics

In order to participate, you must have an eligible Citibank checking account or one of the bank’s rewards credit cards. These include the Citi ThankYou(SM) Preferred Card, the Citi Forward® Card and the Citi ThankYou(SM) Premier Card. If you have another Citi-branded card, check to see if it’s eligible. You must also have enrolled with the ThankYou Rewards program, which you can do at the ThankYou.com website.

Next, visit the Citibank Facebook page, and click on the “TY Point Sharing” tab, toward the top-left. Follow the on-screen instructions to link the app to your page. You’ll need to enter your ThankYou user name and password during this process. You’re then set to:

1. Start a pool of points and establish a goal.
2. Invite as many or as few of your Facebook friends as you like to contribute points.
3. Track how contributions are going.
4. Contribute to others’ pools.

Credit card companies and social networking

Ralph Andretta, head of co brands and loyalty at Citi Cards, commented in a press release:

Citi is constantly listening to our clients as part of our commitment to deliver rewarding experiences that fit into their increasingly digital world. This new app is a first in the marketplace and a fun, flexible way to share ThankYou points – as well as rewarding experiences – with friends and family.

Many credit card companies are currently exploring ways to build customer loyalty and satisfaction through the use of social media. So far, this initiative is one of the most creative, but you can expect many more over the coming months and years. In the meantime, why not see if you can get those 2,500 bonus points?

It’s a busy time of year, so here in a very quick read is a news digest comprising four stories that haven’t been covered in the main IndexCreditCards.com news blog.

Credit card giving boosted by Capital One

‘Tis the season for charitable giving, so first up is Capital One, which recently reminded its customers of its donations website, www.capitalone.com/give. Generally, credit card companies deduct interchange fees from charitable donations, which means that up to 5 percent of any gift made using plastic goes into issuers’ coffers. But for those using this site, Capital One waives its fees, and 100 percent of your donation reaches the good cause of your choice.

You can search the site’s 1.2 million-strong database for the charity of your choice by name, type of cause or zip code, and you can also redeem points from Capital One rewards cards to make your donation. As Katya Andresen, the chief strategy officer at Network for Good, remarked in a press release:

While offline giving has declined through the economic downturn, online giving is on the rise and people are looking for easy, convenient and cost-effective ways to be generous. The Giving Site is a great tool for consumers and we are thrilled that Capital One is getting extra money to charities at a time when every penny counts.

Too busy to shop? American Express takes it on for you

If you’re lucky enough to have an American Express Platinum Card, your holiday shopping just got a whole lot easier. That’s because the concierge service that comes with that particular card is offering to do all the legwork for you.

All you have to do is send a list of the gifts you require, and the concierge team will research your options, find you the best price, buy what you want on your card, and then make sure the items are delivered in time for Christmas.

Store credit cards in decline

The amount people spent on “private-label” (store and similarly branded) credit cards plummeted by 14.4 percent to $183 billion in 2010, according to a study conducted by Packaged Facts and reported in Marketing Daily on Nov. 30.

Meanwhile the “receivables” (the total credit card debt outstanding) on private-label plastic fell even further, down 18 percent during last year. Much of this may be down to credit card companies “charging off” debt (writing it off their books and passing it on to collection agencies), though the dollar volume spent on this sort of card was also down.

This may well be a good thing. Although private-label plastic often comes with tempting discounts and exclusive offers, mainstream credit card interest rates tend to be lower than those for store cards, and the latter are frequently an expensive form of credit card debt.

It’s generally better to use low interest credit cards — rather than store cards or rewards credit cards — for purchases that you won’t be paying down quickly.

Record-breaking online holiday shopping

ComScore, a research company specializing in the digital world, is tracking online holiday spending. And 2011 is proving to be a bumper year. Between Nov. 1 and Dec. 4, online spending reached $19.57 billion, 15 percent up on the same period in 2010. On Cyber Monday (Nov. 28) alone, it reached over $1.25 billion, 22 percent more than that day last year.

This is almost certainly good news for credit card companies. More and more people are recognizing the superior statutory protections offered to consumers by credit cards — as opposed to debit, gift and prepaid cards — and these can be especially valuable online. So the more people shop on the web, the more the turnover of card issuers is likely to rise.

When the big-six credit card companies published their November figures earlier this month, things were looking good. According to a Dec. 15 report from Moody’s Investors Services, rates for late payments and defaults had recovered from their recession and post-recession highs and were back to normal.

Credit card debt less of a problem

In its coverage of the data, The Washington Post quoted Jeff Hibbs, an analyst with Moody’s, who predicted that the default rate could drop still further: to under 4 percent from November’s annualized level of 5.2 percent. When you remember that it peaked just 18 months ago at 10.44 percent, that’s a pretty amazing decline.

Of course, much of that fall is almost certainly down to many Americans taking a more responsible attitude to their finances and actively paying down their credit card debt. However, the Post points to two other factors:

• About $75 billion in credit card debt has been “charged off” (written off credit card companies’ books and passed to collection agencies) since the start of the recession, according to Moody’s.
• TransUnion says that over 8 million consumers dropped out of the card market between when the recession began and the end of 2010. Presumably, some of these voluntarily cut up their own cards, while others saw their accounts closed unilaterally by their credit card companies.

Whatever the causes, few would be other than very happy that card debt today is less of a problem for millions of American families than it has been recently.

Credit card offers set to rise?

Credit card executives are as cheered by this news as the rest of us. Their balance sheets have for years been burdened by charge-offs and provisions to cover future charge-offs, and now that they’re largely free of those it’s like a return to the good old days of high profits. Just last week, for example, Discover Financial Services announced that it would increase its dividend to 10 cents from 6 cents, a jump of 67 percent, according to The Chicago Sun-Times.

And, as those executives bellow out their “Happy days are here again” refrain, they’re looking for ways to make the good times even better, both by taking market share from each other, and by growing the overall market by welcoming back into the credit card fold at least some of those whose poor credit scores had previously excluded them.

As was reported in the IndexCreditCards.com news blog a few weeks ago (Credit card debt nightmare to return?): “…between July and September of this year, more than a quarter (25.2 percent) of all new cards issued went to subprime borrowers,” according to data from TransUnion. The Washington Post expects more of the same, remarking: “…potential customers with moderate credit scores should find cards easier to obtain in the coming year.”

True, there’s as yet little sign that card issuers are returning to their pre-credit crunch habit of seemingly mailing plastic to consumers on the basis of a single lending criterion: the ability to mist a mirror. However, the ever-increasing volume of credit card offers being sent to an ever-widening pool of consumers may be reason for concern.

It feels so good to know that for many consumers credit card debt is no longer a major issue. Let’s at least pause to enjoy the novel sensation before re-creating the circumstances that led to problems in the first place.

After several years of declining use, credit cards are poised for resurgence. Despite the nation’s very rocky economic recovery, consumers appear to have halted their belt-tightening and bank incentives to use credit cards rather than debit are gaining appeal.

- Beth Robertson, Director of Payments Research, Javelin Strategy & Research, Nov. 28, 2011

Credit card use set to explode

The press release from which that quote was taken includes some other interesting predictions. Javelin Strategy & Research forecasts that credit card use for online purchases is going to grow by 63 percent over the five years from 2011 to 2016. The same figure over the same period for debit cards is just 2 percent. “Alternative” online payment methods, such as prepaid cards and gift cards are expected to rise, but even by 2016 they’re set to account for only 19 percent of all online purchases. By that time, Javelin expects, debit cards will account for 21 percent.

It’s not just online that credit cards are coming back into their own. On Dec. 5, First Data Advisors recalled that it had first noted a change in credit card trends back in February, and since August had seen year-over-year growth in credit card spending outstripping that for both signature and PIN debit card transactions. During Thanksgiving Thursday and Black Friday this year, the value of all credit card transactions was more than 10 percent higher than over the same two days in 2010.

Rewards credit cards and credit card offers

So why the turnaround? It would be nice to think that it was because consumers had read “7 ways in which credit cards beat debit cards,” an article that appeared on IndexCreditCards.com just about a year ago. But the real reasons are probably different. Since the Durbin Amendment reduced the cut that banks receive of each debit card transaction (but left that for credit cards at the same level) there’s been a strong reason for financial institutions to push consumers towards credit card use. And that’s most obviously revealed itself in two ways:

1. On Dec. 5, CNNMoney quoted data from Mintel Compermedia that suggested that 1.3 billion credit card offers were mailed to consumers during the third quarter of 2011. That’s an 85-percent increase over the level at the start of 2010.
2. Rewards credit cards are now a lot more generous, by and large, than they were a year or two ago. Credit card companies see these as key ways both to build market share and to drive up their customers’ use of their products.

Credit card debt not yet a problem

Javelin’s study tossed up one troubling statistic. People using debit cards for single online purchases on average spend $58.29 on each transaction. However, those using credit cards in the same circumstances spend $82.10. Now, there could be a number of explanations for this, but one may be that consumers are tempted to spend more when buying on credit.

So how scared should we be by the prospect of Americans getting carried away with their card spending, and loosening their belts too much? Well, not too scared, at least according to research published Dec. 7 by TransUnion, one of the big-three credit bureaus. In a press release, Steve Chaouki, group vice president in the company’s financial services business unit, remarked:

Credit card delinquencies are expected to remain fairly steady in 2012 ranging between 0.69 percent and 0.76 percent — levels far below those typically observed in the last 15 years. In today’s uncertain economy, consumers have found that credit cards are among their most valued assets due to the flexibility they provide. As a result, consumers have made a concerted effort to make on-time payments and maintain relatively low balances. In fact, credit card debt per borrower in the third quarter of 2011 stood at $4,762, approximately $1,000 less than the second quarter of 2009, the quarter in which the recession ended.

So maybe we can relax a little. But the specter of credit card debt still haunts many of us, so if you choose to use your plastic, you may want to do so with prudence.

Has there ever been a holiday period with so many tempting credit card offers? Well, here are two more.

American Express “gift chain”

American Express launched its “gift chain” on November 28. The idea is that you get a free gift every time you charge to an eligible American Express card an online purchase of $25 or more through a participating merchant’s website. You stand to receive anything from a $500 gift card to a $5 statement credit, a year’s membership of ShopRunner or… well, the list is long. The company will send you an email saying what you’re going to get as soon as your transaction is processed.

The catches? Well, you have to register your eligible credit card first, you can receive a maximum of 10 gifts, and the promotion runs from now until either December 21 or when the goodies run out, whichever is earlier. However, American Express says that there are “hundreds of thousands” of those so you stand a good chance of walking away with something worthwhile.

Participating merchants include:

• American Eagle Outfitters
• Bed Bath & Beyond
• Blue Nile
• Dell
• GameStop
• J.Crew
• Lenovo
• Neiman Marcus
• Nike
• REI
• Rue La La
• Toys”R”Us
• vente-privee USA
• Walmart.com
• YoYo.com
• Zappos

Capital One travel rewards cards holiday vacation competition

Today’s second credit card offer comes in the form of a competition from Capital One. It’s teamed up with TravelingMom, which apparently is “the nation’s top website and blog network for moms who travel.”

Between now and December 10, moms can visit the website and share their stories there. One lucky mom (who’s chosen by a random draw) gets to relive her vacation with her family. More specifically, and according to the website: “The winner will get plane tickets for four and five nights in a hotel anywhere in the continental United States – a prize worth up to $5,000, courtesy of Capital One Venture.”

Only a cynic would imagine that this is largely an excuse for the credit card company to remind people of the (admittedly good) benefits offered to holders of Capital One Venture travel rewards cards. As your blogger is far from cynical, at least at this time of year, these include:

1. No blackout dates or other restrictions.
2. Fly on any airline, or use points for other travel expenses such as hotel and rental car bills.
3. No foreign transaction fees.
4. Miles never expire, and you can earn as many as you want.

This competition sounds more like a bit of fun than anything else. But, if you’re in the mood, there’s nothing wrong with that.

Stand by for a blockbuster Black Friday weekend. Recently, the National Retail Federation (NRF) reported the results of a survey that suggested that half of all Americans (152 million) are planning to make purchases either in-store or online over the three days running from Friday through Sunday. That’s way up on last year, when some 138 million were expected.

Online shopping

How many will venture out and how many will head for their home computers may well depend on the weather and the crowds. Extrapolating from the NRF survey sample, about 74 million are certain to visit stores, while another 77 million say they plan to wait and see how cold it is and how mobbed the malls are.

One thing seems certain, at least according to new research published by comScore on Nov. 23: it’s going to be a bumper year for online sales. Just during the first 20 days of November, retail e-commerce sales reached $9.67 billion, 14 percent up on the $8.47 billion spent during the same period last year. comScore now forecasts that such purchases for the whole 2011 holiday season will top $37.6 billion, 15 percent up on 2010’s equivalent number.

Credit cards and online shopping

Presumably, a large chunk of that will be spent using credit cards. There are at least four reasons why anyone with self-discipline, sound finances and cards (particularly rewards credit cards) should think twice before paying for online purchases any other way:

1. Credit cards provide better statutory protections against fraud and shoddy or wrongly described goods than any other payment method.
2. Many rewards credit cards are currently offering exceptional deals both on the cash and points you can earn and on redemptions.
3. You get an interest-free “loan” between the date you make a purchase and the date you have to settle your next card statement.
4. Many credit cards have built-in protections that can extend warranties and boost your right to return unwanted goods.

Credit card debt and temptation

Of course, those who can’t resist tempting bargains may be better off sticking to debit cards, checks and cash. Writing in the Detroit Free Press on Nov. 24, Susan Torpor gave a sobering example of how those extra impulse purchases can add up–and how they can affect your credit card debt.

Suppose, she suggested, that you charge an extra $25 a day in impulse purchases to your credit cards between Thanksgiving and New Year’s Eve. If you only make minimum payments on the $950 you run up, it should, she calculates, take you six years to clear the debt. And, if your credit card rates average 15 percent (lucky you!), you’re likely to pay $501 in interest charges for the privilege.

No wonder credit card companies are so keen to tempt you with promotions and enhanced rewards this holiday. They want your money.

In theory, you can swipe any American Express, Discover, MasterCard or Visa product at any location anywhere in the world that accepts those cards. The reality can be different. The United States is fast becoming the only advanced nation that has not switched–or is not in the process of actively switching–to the so-called “EMV” payment technology, which, instead of having a magnetic stripe, uses a tiny microprocessor chip embedded in the credit card to enable transactions.

No matter what the theory is, in practice American travelers often encounter problems in the 130 countries that have so far adopted EMV with both wary merchants and automatic payment devices–when pumping their own gas, buying rail tickets, paying tolls, using hotel express check-out machines and so on.

Credit cards to go

As increasing numbers of their customers complain of bad experiences, American credit card companies are beginning to respond by issuing products that have both magnetic strips and chips, and that thus can be used anywhere. The latest such product comes from Chase, and is the British Airways Visa® Card. Chase says that this is the first among airline credit cards to be EMV-enabled, although Business Insider reports that Citi’s chipped Executive AAdvantage World MasterCard was launched in July. And U.S. Bank’s range of more general travel rewards cards has one.

Chase already has two products with chips: the J.P.Morgan Select card, and the Palladium card. Other issuers, including Wells Fargo and the United Nations Federal Credit Union, have been trialling or generally issuing EMV cards, and Citi says that it plans to do offer more soon.

Rewards with no foreign transaction fees

Chase’s new product comes with a hefty $95 annual fee, although that may not bother too much the high fliers (in both senses) to whom the credit card is designed to appeal. Indeed, regular travelers may find that the card’s lack of foreign transaction fees could easily save them that–and considerably more–over a year.

Like many travel rewards cards, this one comes with its own currency, in this case called “Avios.” You earn 2.5 Avios for every dollar spent on British Airways purchases, and 1.25 Avios a dollar on everything else. Handily, these can be redeemed for flights and upgrades not only with British Airways but also with the other 11 partners that make up the oneworld® alliance:

• American Airlines
• Cathay Pacific
• Finnair
• Iberia
• Japan Airlines
• Lan Airlines
• Malév
• Mexicana
• Qantas
• Royal Jordanian
• S7 Airlines

In a press release, Andrea Burchett, who’s a spokesperson for The Mileage Company, which operates British Airways’ Avios currency and rewards program, commented:

The new EMV chip-with-signature provides our globally minded flyers with a safe and convenient way to make transactions when overseas. The addition of EMV chip-with-signature technology makes the British Airways Visa card the first airline co-branded credit card issued in the United States that is chip-enabled, which is just one of the many valuable benefits afforded to our loyal customers.